Your information
Privacy, explained plainly.
This policy explains what Dot8 collects when you browse or buy, why we need it, and who helps us process it.
Information we collect
- Contact and delivery details such as your name, email, phone number and address.
- Order information such as products, quantities, payments, refunds and support history.
- Technical information such as IP address, browser, device and cookies used for security, cart functionality and basic site operation.
- Information you send when contacting support.
How we use it
We use this information to process and deliver orders, provide customer support, prevent fraud, maintain the store, comply with legal and accounting obligations, and improve the shopping experience.
Payments
Payments are processed through Razorpay. Dot8 does not directly store your complete card, UPI or banking credentials. Razorpay processes payment information under its own privacy and security practices.
Who we share information with
We share only what is necessary with service providers that help operate the store, including WooCommerce and website infrastructure, Razorpay, shipping and delivery partners, email providers, fraud-prevention services, and professional advisers where required.
We do not sell your personal information.
Cookies
The store uses essential cookies to keep the cart, checkout, account login and security features working. Some technical and analytics data may also be collected to understand site performance and prevent abuse.
Retention and security
We keep order and transaction records for as long as reasonably required for support, accounting, tax, fraud prevention and legal obligations. We apply reasonable safeguards, but no internet service can promise absolute security.
Your choices
You may ask to access, correct or delete eligible personal information. Some transaction records may need to be retained where required by law or legitimate business obligations.
Contact
For privacy questions or requests, email support@dot8.in.
Last updated: 28 August 2026